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 What is going on with our TBC realm

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Rhan
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Posts : 45
Join date : 2013-12-11
Age : 22
Location : GM ISLAND

PostSubject: What is going on with our TBC realm   Thu Sep 03, 2015 3:46 pm

Hello everyone. Like you see on main page there is problem with the server, but now I will add more information about the problem.
I apologize personally to everyone and mostly people who made donations to the server. I do not think that the problem of stopping the server is mine, about that I will post the discussion between me and support.


Quote :
Me - 28/08/2015 19:14
Hello, I found a problem with HDDs one of them dont exist,please fix the problem I want my Data. Thanks

Quote :
Support - 29/08/2015 09:05

Dear customer,  Can you make some hardware tests on the server to check his state please ?  To do that, use the rescue mode (on the Kimsufi panel, select NetBoot and Rescue --> rescue-pro)  After that, reboot the server, you will receive access code by emails.  In rescue mode, please enter these commands :  cat proc/mdstat  fdisk -l  smartctl -a -d ata /dev/sda smartctl -a -d ata /dev/sdb    Please send me all results for these commands.  Best regards,  Ludovic Conseiller Kimsufi ----- Nos maintenances : [1]http://travaux.ovh.net/  [2]   [1] http://travaux.ovh.net/ [2] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register

Quote :
Me - 29/08/2015 11:13
Information by test should be here but I won't post it because its too big.

Quote :
Support - 29/08/2015 12:48

Dear customer,  Thank you for your reply.  Your hard disks are clean and works perfectly.  But, no RAID is detected it's why you can not see the second hard drive.  You use Proxmox, and Proxmox is not recommanded to be used in RAID configuratiojn : https://pve.proxmox.com/wiki/Software_RAID  I suggest you to check your configuration to restore the RAID soft if possible.  Best regards,  Ludovic Conseiller Kimsufi ----- Nos maintenances : [1]http://travaux.ovh.net/  [2]   [1] http://travaux.ovh.net/ [2] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register

After Your hard disks are clean and works perfectly I test the server.

Quote :
Me - 29/08/2015 20:36

Still same problem I think it is hardware problem, the server should have 2 hdd with the same model ATA TOSHIBA DT01ACA1, they was 1000GB each. Before server read them without raid. And if the server needs to install raid it would needed to get into the bios setup. Please check that. Regards

Quote :
Support - 31/08/2015 08:51

Dear customer,  The command line : cat /proc/mdstat does not show a RAID detected.  Can you please retry this command in rescue mod and send me the result a last time ?  Thank you by advance.  Best regards,  Ludovic Conseiller Kimsufi ----- Nos maintenances : [1]http://travaux.ovh.net/  [2]   [1] http://travaux.ovh.net/ [2] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register

Quote :
Me - 31/08/2015 16:00

root@rescue:~# cat /proc/mdstat Personalities : [linear] [raid0] [raid1] [raid10] [raid6] [raid5] [raid4] [multipath] [faulty] unused devices: <none>

Quote :
Support - 31/08/2015 16:04  Dear customer,  Thank you for your reply.  Like I said to you, the command show that the RAID does not work properly.  Your hard disks are clean and works perfectly, if not, the SMART test should show these results.  Your server use RAID mode to works. But, no RAID is detected by the system. It's not an hardware issue.  Like I said to you, Proxmox is not recommanded to be used in RAID configuratiojn : https://pve.proxmox.com/wiki/Software_RAID  I suggest you to check your configuration to restore the RAID soft if possible.  I remain available in case of any questions.  Best regards,  Ludovic Conseiller Kimsufi ----- Nos maintenances : [1]http://travaux.ovh.net/  [2]   [1] http://travaux.ovh.net/ [2] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register"]

All of his replies is about RAID

Quote :
e - 31/08/2015 16:06

Maybe if I reinstall OS everything will be normal but I will lost the data from hdd, There's any way to archive first hdd or some files from it and I will download them. Regars

Quote :
Support - 31/08/2015 16:20

Dear customer,  If the disk is not in the RAID, the system can not access to it.  You try to use the Rescue Mode --> [1]http://help.ovh.com/RescueMode  to try to mount the partitions and access to your data.  It is why we suggest to our customers to have backups on external drive.  Best regards,  Ludovic Conseiller Kimsufi ----- Nos maintenances : [2]http://travaux.ovh.net/  [3]   [1] http://help.ovh.com/RescueMode [2] http://travaux.ovh.net/ [3] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register

Quote :
Me - 31/08/2015 19:35

I cant acces or mount the hdd from rescue too

Quote :
Support - 01/09/2015 08:07

Dear customer,  Like I said, you must try to restore the RAID.     But, on Kimsufi offers, no software support is provided.  All Kimsufi servers are sold « self » managed.  This means that customers are responsible for configuration and administration of their server.  I cannot give you more supply.  I suggest you to consult the Kimsufi forum : [1]http://forum.kimsufi.com/forumdisplay.php?3-Dedicated-Servers-%28KS%29-English  I remain available in case of any questions.  Best regards,  Ludovic Conseiller Kimsufi ----- Nos maintenances : [2]http://travaux.ovh.net/  [3]   [1] http://forum.kimsufi.com/forumdisplay.php?3-Dedicated-Servers-%28KS%29-English [2] http://travaux.ovh.net/ [3] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register

Quote :
Me - 02/09/2015 16:32

Hello, I dont have vps proxmox cuz it is wiped and i cant do reinistall my server too cuz of the files i have on other hdd, so tell me please how can I solve this from rescue-pro. Regards

Quote :
Support - 03/09/2015 08:07

Dear customer, Like I said to you, on Kimsufi offers, no software support is provided. All Kimsufi servers are sold « self » managed. This means that customers are responsible for configuration and administration of their server. I cannot give you more supply. I suggest you to consult the Kimsufi forum : [1]http://forum.kimsufi.com/forumdisplay.php?3-Dedicated-Servers-%28KS%29-English Best regards, Ludovic Conseiller Kimsufi ----- Nos maintenances : [2]http://travaux.ovh.net/ [3] [1] http://forum.kimsufi.com/forumdisplay.php?3-Dedicated-Servers-%28KS%29-English [2] http://travaux.ovh.net/ [3] https://www.ovh.com/fr/events/summit/2015/inscription.xml?pk_campaign=mail#/register

After this I became nervous.

Quote :
Me - 03/09/2015 15:48

What I have to configure when the HDD is broken ???? Server was running normal for 2 years under VPS Proxmox VE and the HDD just gone.. How I can try to fix the problem with any software when the OS gone with the broken HDD. I cant do nothing, there is no installed OS to try variants for fix. Please check your work and fix the problem.

That's all for now,waiting them to reply.
Like you can see they are talking about RAID which I never had before.
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PostSubject: Re: What is going on with our TBC realm   Thu Sep 03, 2015 7:04 pm

thx for the Update Rhan... They really need to pull their finger out of their ass and sort the problem.
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